Compassion Fatigue: Reality of Working in Animal Welfare

Brennan with hair shoulder length hair smiles while holding a guinea pig in her hands and talks about compassion fatigue.

Brennan Renkin, the Humane Society of Utah’s Pet Retention and Resources Coordinator, began working for the Humane Society of Utah in November 2017 as an Admissions Specialist. During her four years at HSU, she’s held many different positions and helped innovate some of our processes, including creating a coordinated entry system to streamline appointments and admissions. 

In 2020, Brennan brought an innovative training to our staff to help them better deal with compassion fatigue. Compassion fatigue is a secondary traumatic stress disorder that is commonly experienced in professionals caring for the well-being of homeless animals. It stems from not being able to remove themselves from their work long enough to recover and revive. Compassion fatigue can onset suddenly and lead to an extreme state of stress and tension, resulting in feelings of hopelessness, indifference, pessimism, and overall disinterest.

Our Communications and Corporate Giving Manager, Shannon Egan, sat down with Brennan to interview her about the impact of compassion fatigue on our staff and the ongoing training she helped implement at our center. Here’s what she had to say: 

Shannon Egan (SE): Can you tell us more about compassion fatigue from your personal experience working with homeless pets over the years?

Brennan Renkin (BR): Caring for animals and pet guardians is very taxing. We have neglected animals coming into our shelter way too often to count. We have individuals that want to dump their pets in our parking lot without going through the proper admissions protocol, which is a crime. They get angry and yell at us for not taking the pet off their hands immediately. Or we are meeting with a domestic violence victim, and we can clearly see their pet is being abused, too. We deal with these types of situations daily, and so we constantly have to offer compassion and empathy. This is why the animal care industry has such a high level of compassion fatigue and burnout. There’s little downtime to recover from one heartbreaking situation to the next, so people leave because they can’t take it anymore. 

I’ve experienced this personally in my career over the years, so I understood its impact. I began researching compassion fatigue to support my health and well-being and found an online training course specifically for the animal welfare industry. I asked my supervisor if I could bring it to our staff, and they were very supportive. They saw the need and allowed me to provide the training several times a year for anyone who wanted to attend. 

SE: Can you tell us more about the training and how it helps alleviate compassion fatigue and burnout? 

The program I found is split into five modules and focuses primarily on emotional intelligence. It provides tools for noticing stressful reactions in the body and mind and finding space in these stressful situations to manage those reactions better. For example, we learn how to do a body scan or conduct breathing activities. We also learn to identify what’s within our circle of control and influence so we can reframe some of the hard things we are witnessing. These techniques empower individuals to ask themselves, “What can I take out of this that will positively impact me?” Ultimately, the training aims to enable individuals to take time out for themselves so they can recharge. It’s all about self-care and prioritizing your overall health and well-being while on the job. 

Do you think this training has had a positive impact on our staff? 

BR: Yes, because we work hard to use these tools daily and as a team. We make an extra effort to check in with each other during challenging moments and to remind each other that even on bad days, there is a lot of good. I mean, look how many pets went into loving homes today! We remind staff that while some of these pets come to us in dire straits, they wouldn’t have had a positive outcome without each of us. Our jobs are critical, and their efforts matter. But even if a staff member gets burned out and decides to leave, it’s okay. We understand. Dealing with compassion fatigue is a skill that takes time to learn and master. We don’t want staff to become numb to the trauma of the job. We want them to be well and do what’s best for them. 

Since this interview, Brennan has moved to Philadelphia with her husband. She’s now working on getting a master’s degree in psychology. Eventually, Brennan wants to develop her own compassion fatigue training and take it into pet resource centers and shelters across the nation. She feels learning these techniques is critical for all animal care workers, and it’s her goal to make it accessible to everyone who needs it.

Gary’s Journey: Looks Aren’t Everything

Gary, a three-year-old American Bulldog weighing nearly 100 pounds, arrived at our Pet Resource Center in Murray in early July with gnarly scratches on his face and his tail between his legs. This droopy-faced pup had been attacked repeatedly by two dogs in his previous home and was injured as a result. But, according to his previous owners, Gary didn’t have an aggressive bone in his body and never once fought back. They called him their “gentle giant” and described him as a dog who loved cuddling with the family cat and greeting other pups on walks with an exuberant tail wag. Gary proved looks aren’t everything.

Gary a large white dog with a black nose and scars on his face wearing a purple and white bowtie collar, stands against a grey backdrop with colorful paper flowers.

Gary’s Journey

But, despite Gary’s friendly demeanor, he would have a hard time at our center getting anyone to give him a second look, let alone a second chance. He was too big and too energetic, and of course, the jagged marks on his face didn’t help. 

HSU’s Corporate Giving and Communications Manager, Shannon Egan, closely watched Gary’s journey at our center. “Potential adopters would see how big he was and then notice the wounds on his face and assume the worst,” she shared. “They’d carefully move past his kennel as if they were afraid of him.”

As the weeks went by, Gary rarely had a visitor. At HSU, we know it’s essential to consider one’s lifestyle before adopting so you can choose a pet that will fit in nicely. However, it’s also important to take notice of any indiscretions we may show in the unfair judging of pets based solely on the way they appear. “If potential adopters had taken the time to get to know Gary, they’d have found he is house-trained, knows all kinds of tricks, and is a very good boy!” Shannon explained. 

Gary a large white dog with a black nose and scars on his face sits in the grass looking up at the camera smiling.

Gary Becomes a Staff and Volunteer Favorite

After nearly a month at our shelter, Gary’s wounds turned to scars, and he passed the time by interacting with other dogs in playgroups and going on walks with our staff and volunteers. Our team fell in love with him and promoted him on social media to better his chances of finding a home. Finally, on July 28th, a potential adopter named Cade stopped by to visit him. Before the visit, Cade had taken the time to research Gary’s breed so he knew what it would entail to give him the best possible life. That day, Cade and Gary spent quality time in our outdoor play yard, and then they went home together. 

Gary’s journey reminds us of the common misconception that shelter animals are surrendered due to behavioral issues, illnesses, or for being high maintenance. But like Gary, so many homeless pets end up in shelters for no fault of their own. People surrender their pets for various reasons: they’re experiencing financial issues, the passing of a loved one, or they’re blending into a new family, and pets don’t get along with each other. 

Shannon explained, “Most pets who come to us have a proven track record of being great companions, just like Gary. We advise potential adopters to keep an open mind and heart when meeting all animals in shelters. These pets have lost their families and homes and are now in a stressful new environment. Go easy on them. Give them the patience and understanding they deserve.” 

Howl-O-Ween Pet Safety Tips

A black kitten sits in front of pumpkins placed on an orange backdrop.

As spooky season approaches, it’s easy to get carried away with all the tricks and treats, but pet owners should remember that Halloween can be a stressful time for their furry friends. Follow these pet safety tips to keep your familiars, hellhounds, and riff-raff secure and delighted during this festive time of year.

Know which holiday treats are safe for your pet and which are not:

Keep pets away from anything containing chocolate or xylitol (sometimes called “birch sugar”), which is a popular ingredient in sugar-free candy. Don’t allow children to store their Halloween candy stash in their room, as pets have very strong noses and can likely find even the most carefully hidden treats. Keep candy up high and stored securely out of paws reach.

Loud noises and spooky animatronics can be scary for pets:

Don’t put up decorations that put your pets at unease in locations where they will routinely come across them. A piece of decor which makes loud noises or moves unexpectedly and jarringly could cause pets to panic and hurt themselves or others. Also, avoid taking pets to areas where these types of decorations are present, such as local Halloween displays.

A scary looking skeleton ghost dangles from a front porch with cobwebs around it.

Don’t leave pets outdoors and unattended on Halloween night:

With all the hustle and bustle that is typical on Halloween night, it is dangerous to leave pets out in the yard without supervision. Aside from this being a stressful commotion for animals overall, sometimes the “trick” part of Halloween gets out of hand, and pets are frightened, injured, or worse by overzealous trick-or-treaters.

Similarly, it’s a good idea to have a safe space set up indoors where your pet is away from the revolving door of trick-or-treaters. This can help stop pets from becoming overstimulated and from running out of the open front door.

A little girl in a blue princess costume reaches out to pet a large golden colored dog in a yard with halloween decorations.

Make sure pets have microchips and ID tags:

Should your pet be startled, they may react by running away from whatever startled them. In case of an escape, make sure all your animals have microchips and ID tags with up-to-date and accurate information. An often looked-over pet safety tip, this is an easy one to help reunite you with your pet should they get lost.

Keep pets away from jack-o-lanterns, candles, and glow sticks:

Pets can potentially burn themselves on candles used to light jack-o-lanterns and other decorations, or they could tip them over and cause a fire. Glow sticks, though typically non-toxic, have a bitter taste which may cause a negative reaction by any pets who decide to chomp on them.

A small black dog with a snaggle tooth sits next to a jack o lantern wearing a halloween sweater.

Know your pet before deciding to put them into a costume:

While some pets don’t mind dressing up for Halloween, for many, it can be an experience that causes undue stress and even injury. “Pets should never be in a situation where they are uncomfortable or fearful as that can create a situation where the pet has to protect themselves by growling or biting,” said Anjela Sullenger, HSU’s behavior and training manager. Don’t force your pet into a costume if they seem uncomfortable or nervous. There are plenty of other ways for them to celebrate the holiday!

Wags to Wishes Gala 2022 a Pawsome Success!

On Saturday, September 24th, 2022, the Humane Society of Utah celebrated 62 years of helping animals during its annual Wags to Wishes Gala, sponsored by the George S. and Dolores Doré Eccles Foundation. This three-hour-long event was held for the first time at the Cleone Peterson Eccles Alumni House at the University of Utah. It included a lounge filled with playful pups for guests to interact with, a wine and beer bar, live piano music, an interactive bingo game, and silent and live items. The event was also held virtually, so additional guests could enjoy the evening streaming in their homes. 

During the event, Utah Humane’s Board President, Craig Cook, was presented with the Humane Heroes Award for his 50 years of dedication and service to the animals in Utah. Craig Cook joined the board of the Humane Society of Utah in 1972 and made a personal commitment to improving the lives of Utah’s most vulnerable pets. Craig started on HSU’s official council fresh out of law school. In his early years on the board, he oversaw and won many critical cases for Utah’s homeless animals, even at the supreme court level. 

Craig Cook’s impact on the organization includes playing a crucial role in opening the first low-cost spay and neuter clinic in the Mountain West, and expanding the organization in the Salt Lake Valley, and recently into St. George.  And in 2021, he made it possible for HSU to provide donation-based medical care to the Ute Reservation in the northeast, where access to veterinary care is minimal, and thousands of Tribe members are seeking support for their beloved pets.

The show also featured the progress of HSU’s Parvo Ward, built this year with the funds raised from last year’s gala and through a grant provided by the George S. and Dolores Doré Eccles Foundation. Our new parvo ward allows us to isolate and adequately treat puppies on-site who arrive at our shelter with the deadly canine parvovirus. And it enables Utah Humane to protect other dogs in our facility while reducing the overall risk of community transmission. The parvo ward is now located at our Pet Resource Center in Murray. 

Karin Duncker, HSU’s Development Director, is delighted with the response to this year’s gala. “This is the first in-person gala we’ve had since 2019, and it was wonderful to reconnect face to face with our sponsors, donors, event volunteers, and community members. We raised over $145,000 at the event and are so grateful to our supporters for their generous support.” 

HSU’s 2022 Wags to Wishes fundraising goal was to raise $160,000 for vulnerable and homeless animals. If you were unable to attend, you can still help us reach our goal by making a tax-deductible donation at: utahhumane.org/donate

Photos

View our gala gallery on Facebook

Young Students Want to Work for an Animal Shelter When They Grow Up

Olivia, a seventh-grade student from Lake View Academy in Saratoga Springs, has always loved animals. This is why she chose to come to the Humane Society of Utah’s Pet Resource Center in Murray to complete her job shadow assignment for her Career Technical Education class. The project required students to shadow a professional working in a field they are interested in learning more about. With her, Olivia brought two other students from her CTE class, Nixon and Lizzy, and her niece, Zoey, because, like Olivia, they all love animals, too. Lizzy said she chose to come to an animal shelter because she “really wants to be a veterinarian when I grow up.”  

The assignment

For the assignment, the students were given a tour of the facility and educated on the types of medical procedures we provide for animals in need and how we save lives by transferring in pets from overcrowded shelters in Utah and other states. The students also learned how to read animal stress signals and why it’s essential to go slow with pets when meeting them for the first time. They also interacted with our Humane Education animals, including our two curious bunnies, Otis and Murray, and our fun-loving ferrets, Milton and Nellie. As the kids filled out a questionnaire for their teacher on their experience and what they learned from it, Otis and Murray came to investigate as Milton and Nellie played enthusiastically nearby. 

“The ferrets are my favorite. They’re so friendly and cute!” Olivia shared, and the others nodded in agreement. Olivia added that coming to HSU helped her to better understand bunnies and “why it’s important to be careful when handling them because they’re so sensitive and fragile.” Nixon said the thing he learned most is that “ferrets are very stinky.” As for Zoey, she enjoyed cuddling with and reading to the cats in Kitty City. Looking hopeful, Lizzy shared, “Now that I’ve spent some time here, I really do think I want to work with animals in the future. They are all so special. I want to help the Humane Society take care of them one day.”

Mitts’ Story: An Untrusting Cat Finds a True Friend

Mitts, a five-year-old cat with white-colored paws, came to the Humane Society of Utah’s Pet Resource Center in a mood – and she had every right to be. She’d just been surrendered to us by her owners for soiling the house and was recently diagnosed with urine crystals, which occur when the urine pH is off balance. These crystals make urination difficult and can be very painful and dangerous.  

Black cat with white chin, chest, and toes sit on a tan leather chair.

Testy temperament

After Mitts received a thorough exam by our veterinarian, she was placed on a lifelong prescription diet to keep her pH levels balanced and then placed for adoption. Mary Wilson, our long-time Kitty City volunteer, remembers Mitts well. “She wasn’t the friendliest cat – very undersocialized. She seemed untrusting and would hiss, swat, and try to bite at anyone who came to visit her. Eventually, we had to lock the door to her room, and visitors could only see her with staff supervision.”

Due to Mitts’ testy temperament, it took a while for her to find a home. One month passed by, then three, then five. During this time, she stopped eating regularly, and our adoption staff grew concerned for her well-being. They’d grown very fond of Mitts and wanted her to find a home, but they were losing hope. 

Mitts a black cat and white cat sits on top of cabinet next to white orchid plant.

“Mitts sounded like a project to me, and I could relate.”

Then, in March 2022, David, a 69-year-old senior, read Mitts’ bio on our website and found her story appealing. It told of a cat that was a long-time resident who was very shy towards new people but had the potential to warm up with time, love, and care. Her bio also recommended that Mitts be placed in a low-traffic home without other pets or kids. David’s home fit this description perfectly, and he was intrigued by the challenge. “Mitts sounded like a project to me, and I could relate. Since I had recently filed for divorce, moved from a house to an apartment, and had three heart surgeries, I felt like a project myself. We were both going through a transition, so she seemed the perfect fit.”

When David first met Mitts in Kitty City, she was withdrawn and glared at him hostilely. But David didn’t take it personally. He understood she’d had a rough go at it and was probably stressed, so he sat with her patiently. “I didn’t try to touch or get close to her. I let her be, and she seemed to appreciate that.” After some time together, Mitts gave David a few slow blinks to let him know she felt comfortable resting with him, and he decided to adopt her that day. 

Our adoption staff and volunteers were over the moon with this news. Mary shared, “David seemed to know what Mitts needed most. He took time to understand her and let her get accustomed to him. He was willing to give her all the time she needed, and while she may never be a lap cat, I believe she can really blossom with him.” 

Meet our long-term residents in Kitty City

If you are interested in adopting one of the current long-term residents in Kitty City, visit Tinkerbell, Clover, or Princess Bell online or in person at 4242 South 300 West in Murray.

Ready to hike with your dog? Get to know FELT!

Have you always wanted to take your dog hiking but aren’t sure how to get started? Well, you’re in luck, because it’s as easy as FELT! That’s Fitness, Equipment, Location, and Training! 

Getting started

First things first, make sure your dog has the needed fitness level for tackling the open trails. If you have any doubts, talk to your vet before your first hike. If your dog is very young, very old, overweight or brachiocephalic (smooshy face), you might need to start with shorter distances and be extra cautious of extreme temperatures. Just like us, dogs who haven’t hiked before or lately should start with shorter, slower hikes to build stamina and avoid overuse injuries.

Group of hikers with a golden colored dog in Hiking Hounds dog training class walk down trail lined with tall green grass and mountains in the background.


Next, make sure you have the right equipment. A well-fitting harness will take the pressure of your dog’s neck and give you something to grab onto if you need to help your dog down a ravine or over a log. A standard six-foot leash can be a great choice, especially on more crowded trails, but many dogs also benefit from a longer leash, such as a 15 or 20 feet long line. This allows your dog more freedom to sniff and explore while also keeping her safe and in accordance with leash laws. You’ll also want to bring along plenty of poop bags so that you can do your part to keep our trails safe and clean for other trail users. Finally, make sure you bring plenty of treats! You’ll want to reinforce your dog for making good choices while out and about.

Location, location

When it comes to picking the location, there are countless great online resources, such as the AllTrails app. Just remember that sometimes the information is not always perfectly accurate, so be sure to double-check signage when you arrive to be sure you’re on the right track. On hot days, trails near water or with generous tree coverage can make for a more enjoyable experience for dogs and humans alike! Along the Wasatch Front, you’ll also need to be sure to avoid trails in the watershed, as dogs are prohibited in these areas, and there’s a hefty fine for straying into these areas. They will be delineated with “No Dogs” signage at the trailheads.

Group of hikers with a red colored dog in Hiking Hounds dog training class walk across a stream with green forest behind them.

The right training for hiking

Finally, be sure your dog has the right training to be successful out on the trails with other people and dogs. Some skills that will make the hike more enjoyable for both of you include: walking politely on a leash, greeting (or ignoring) other dogs as needed, crossing natural obstacles such as rocks and logs, coming when called, and more. If your dog doesn’t yet have a firm grasp on these skills and you’d like some guidance, The Humane Society of Utah offers a series of Hiking Hounds training classes throughout the summer. Each class is self-contained and will help your dog learn the skills they need to be a successful hiker for years to come.

Lily’s story: A bunny learns to trust

A rough start for a tiny bunny

Lily is a red-eyed floof of a bunny with silky, white angora fur. Weighing only three pounds, she’s tiny as in teeny tiny. Yet despite Lily’s small frame, her guardian, Cynthia says, “she’s one feisty gal! But she had a really rough start in life, so it could be a defense mechanism.” 

When Cynthia first met Lily at the Humane Society of Utah in March 2015, she was four months old and in pretty bad shape. Not only was Lily horribly matted, but her previous owners had kept her in a small cage that severely restricted her movement. And she seemed to be terrified of human contact. 

“I was afraid of Lily when I first met her. She would lunge at anyone who tried to get close to her and even try to bite them. Nobody dared to touch her; she was that vicious.” But Cynthia has always had a soft spot for rabbits and has cared for many over the years. She believed that Lily could eventually learn to trust with a bit of time and patience. So, Cynthia offered to foster Lily to give her just that. 

Lily softens her guard

When Cynthia brought Lily home for the first time, she put her in a large kennel to give her plenty of space to move around. “For the first two weeks, I could only get her out of the kennel unless her back was to me. If Lily saw me coming, she’d go into full-on attack mode.”

Remarkably, it took just a few weeks for Lily’s guard to soften. Cynthia helped this happen by giving her nutritious foods and the occasional treat and spending lots of time with her. “Then, one day, when I was holding Lily, she started giving me little kisses on my hand. I took a chance and held her up to my cheek, and she kissed it. It melted my heart.” 

But Lily’s challenges didn’t stop there. Our veterinarian had found an abscess on her thigh, and she would need to have it removed. When Cynthia brought her to our clinic in Murray for the surgery, our medical team was shocked by Lily’s new demeanor. “She was so sweet to the staff, and nobody could believe it was the same rabbit,” Cynthia recollected with a laugh. 

After surgery, Lily’s defensive nature kicked in again – but only momentarily. She didn’t like her stitches, so she ripped them out. Cynthia and her husband, Greg, tried wrapping Lily’s wound in an ace bandage, but she ripped this off, too. “The good thing about this experience was that it brought the three of us closer because we had to handle her more. This is when she really started to trust us.” 

A happy ending for this bunny

A woman with short blonde hair sits on a teal green backdrop holding a small white bunny in her arms and large white and gray bunny in her lap.

Once Lily healed, Cynthia and Greg adopted her into their family. Eventually, they introduced Lily to one of their other buns, Cooper, a ten-pound lopped-eared rabbit. The two bonded instantly, and to Cynthia’s amazement, Lily proved to be quite the caretaker. “She’s an excellent bunny buddy. She loves grooming Cooper and is always glued to his side, even though she’s less than half his size. But she’s definitely the dominant one in that relationship – my forever feisty gal!”

Cynthia and Greg have been caring for Lily for over seven years now, and they love to reflect on how far she’s come. These days, Lily enjoys hopping around the house or digging holes in her outdoor playpen. While she still has mild reservations about humans, neither Greg nor Cynthia mind.  “It’s taken a lot of time and patience for Lily to warm up as much as she has, but she’s just precious and we love her just the way she is.”

Feeling PAW-triatic? Firework Safety Tips for Pets

Firework season can be a scary time for pets. Keep your pets safe by following these tips.

  • Exercise your pet on the morning of the holidays when you think there may be fireworks
    • This will get extra anxiety out and calm your pet down before the night begins
  • Keep pets inside and away from loud noises 
    • It’s a good idea to create a safe space where pets feel secure inside the house. Use an inner room away from windows or a crate filled with your pet’s favorite toys and bedding. Keep a light or two on and consider turning the TV or radio on for some calming background noise. If your pet hides somewhere in this safe space, allow them to do so. Do not try to coax them out, as hiding is a natural coping mechanism for animals. Make sure pets always have fresh water available
  • Leave your pets home while venturing out to loud and crowded places
    • Fido and Fluffy don’t want to go with you to your local fireworks display! Again, make sure they have a safe place to stay while you’re out
  • Pets may be tempted to run if startled by loud noises. Ensure that outdoor areas are securely fenced and your pets cannot get out of your yard
    • In case of an escape, have microchips and valid ID tags on all of your pets and make sure information is current and accurate
    • If your pet escapes during the firework show contact your local animal shelter, post online or on social media lost and found pages
  • Check with your veterinarian for additional help
    • For especially anxious pets, they may suggest a snug t-shirt to make your pet feel secure or prescribe medication to use during the holidays. If your pet is prescribed a medication, never share this with other pets or give your animal more than the recommended dose
  • Be aware that anxiety may last longer than the fireworks display
    • If your pet still seems on edge after the fireworks are over or even the next morning, continue to keep them inside and surrounded by calming things, such as their favorite treats or toys. Make sure that you’ve cleaned up any party debris before allowing your pet free reign of the yard again

What’s in a Name? Pet Resource Center: Part 2

In our last blog post entitled ‘What’s in a Name? Pet Resource Center’, we explained why we’re no longer referring to ourselves as an “animal shelter” and are now calling ourselves a “Pet Resource Center.” This follow-up post will expand on why the Humane Society of Utah has adopted this new model by showcasing the educational services we provide through behavior and humane education.

Humane Education

At HSU, we believe that educating younger generations is the key to ensuring better lives for animals in the future. We support this belief by providing education sessions for schools and community groups at no cost. Our colorful and thought-provoking presentations are for youth from preschool to senior high. We cover age-appropriate topics from basic pet care to complex ethical and moral issues. No matter the age group, participants are taught the importance of proper pet care, spaying/neutering to control the pet population, choosing adoption first, and how to appropriately interact with animals. Teachers can schedule field trips to our shelter to meet and learn about our humane education animals and tour our center. 

Young Boy in Kitty City


HSU also offers a H.E.R.O. Summer, Fall, and Spring Camp for children ages first through sixth grade at our Pet Resource Center. During a typical day at our week-long H.E.R.O. (Humane Educators Reaching Out) Camp, children participate in age-appropriate humane education workshops, presentations, games, and more. Workshops focus on different types of animals each day, many with visitors – two-legged, four-legged, finned, and feathered – from other animal welfare groups in Utah. Our education services are in constant demand throughout the Wasatch Front and beyond. In 2021, our Humane Education Program reached 10,226 children – a 37% increase from 2020.

Behavior and Training

Since many pet guardians experience behavioral issues that can create challenging problems and these frustrations can lead guardians to consider rehoming their pet, our Pet Resource Center offers adopters the opportunity to meet with our certified trainers at no cost. 

Dog training class at Humane Society of Utah

Our behavior staff are all certified trainers and regularly participate in continuing education to ensure they are familiar with the latest understanding and best practices on animal behavior. Our trainers are committed to a behavior program based on positive reinforcement and only use humane training techniques utilizing evidence-based learning theories. We know that committing to positive reinforcement helps us build trusting relationships with animals while effectively meeting our training goals. And we feel it is our responsibility to provide the most effective training options for our community.

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