Clinic Customer Experience Specialist - P/T
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Position Title: Customer Experience Specialist
Reporting to: Clinic Director, Reception Manager
Employment Type: Part-Time - Non-Exempt
Pay: $11.00/hr. D.O.E.
Do you have extraordinary customer service skills? Are you organized? Do you like a challenge? Do you have what it takes to help us continue to provide the best customer experience that exists in the veterinary field anywhere along the Wasatch Front?
We’re looking for 2 - 4 people to help us manage customer flow in our extremely busy (think Black Friday at the Mall) and successful Saturday walk-in vaccination clinic. The schedule would include working Wednesday and Thursday from 7:15 am to 6 pm and rotating Mondays and Saturdays.
Purpose of the Position
Welcome customers and help them fill out release forms. Keep forms organized by time of customer arrival. Direct and/or help customers to available seating. Assist customers with their dogs to keep them safely under control while they complete the required paperwork. Answer questions regarding services. Assist receptionists with locating customers when it’s their turn to be checked in. Monitor the reception area for risks of injury to pets or customers and report problems to reception management. Clean up pet accidents.
Must be comfortable working with and around dogs and cats. Bi-lingual a plus. Must be able to understand and strictly follow all verbal and written directions from Staff Veterinarians, Clinic Director, and Reception Management.
While performing the essential functions of this position, the Customer Experience Specialist is required to stand and walk for long periods, and converse with clients to explain procedures and services.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by management. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
The Humane society of Utah is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity, or gender expression.
Submit a cover letter, resumé and completed HSU application. Applications may be downloaded and printed HERE.
While you are welcome to submit a resume and cover letter they do not substitute for the completion of an official Humane Society of Utah application. Resumes submitted without an application will not be considered. Submit application to firstname.lastname@example.org, or mail attention Pauline Edwards to Humane Society of Utah, P.O. Box 573659, Murray, Utah 84157-3659, or fax to 801-590-9800, or apply in person at 4242 South 300 West in Murray. This position is open until filled.