Adoptions Manager

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Position Title: Adoptions Manager

Reporting to: Director of Shelter Operations

Employment Type: Full-time, Exempt

Pay: $45,000/year DOE

Work Schedule

  • Position includes weekday, weekend and holiday hours requiring a flexible work schedule depending on needs.

  • Hours and days are subject to change based on department demands.

Under the direction of the Director of Shelter Operations in all activities and responsibilities, the Adoptions Manager will create, implement and oversee innovative and effective programs and barrier-free adoption systems that will result in increased adoptions and revenue to support the operations of the Humane Society of Utah (Utah Humane). The Adoptions Manager is charged with overseeing all functions at the adoption desk of the adoption center including adoptions, both on and off-site, and for ensuring quality customer service for external and internal customers. Training and coaching Adoption Counselors to facilitate appropriate adoptions by understanding the needs of animals in the adoption program and matching them with prospective adopters. The Adoption Department works closely with the Admissions Department, Behavior and Training Department, Shelter Medicine, Foster Department and volunteers.

 
  • A high school diploma or GED is required; a college degree is highly preferred.

  • Ability to articulate the mission of Utah Humane to prospective adopters, volunteers and visitors and to speak with a passion about the value of adopting our animals.

  • Extensive experience managing a diversified staff.

  • Ability to work with poise and efficiency in a results-driven environment.

  • Knowledge of and experience working directly with animals preferred.

  • Demonstrated ability to communicate effectively, both orally and in writing, with the public, fellow employees and volunteers.

  • Proficiency in Excel, Gmail, Google Sheets/Docs, and other computer skills that include the ability to prepare reports and maintain an efficient records system. Experience with Chameleon (shelter management database system) preferred.

  • Ability to operate effectively and efficiently within various social media venues.

  • Self-motivated and well organized, able to manage multiple projects in a fast-paced work environment.

  • Desire to continually maintain and exceed continuing education requirements by attending seminars, workshops and professional conferences.

  • Metrics driven and ability to motivate others using positive reinforcement

 

Physical Requirements/Work Environment

  • Ability to stand, walk, stoop, kneel, crouch, climb and manipulate (lift, carry, move) up to 50 pounds.

  • Ability to work outdoors in varying temperatures and climates.

  • Ability to work with animals of varying temperament in noisy conditions.

  • Ability to work with cleaning materials.

  • Ability to use strength and agility while working with active animals.

  • Responsible for presenting a neat and professional appearance to the public at all times.

  • Ensure a culture of high-quality customer service for both internal and external customers.

  • Partner with and supervise volunteers assisting in the department.

  • Serve as the program manager for the adoption staff and set an example for other adoption staff in being congenial, gracious and helpful to visitors and prospective adopters.

  • Schedule and ensure follow-up on adoptions via email and phone after animal has been placed in a new home.

  • Complete opening and closing procedures including running reports and balancing cash drawer.

  • Create and achieve monthly and annual adoption goals and ensure that accurate data is kept.

  • Supervise adoption staff and ensure that regular performance evaluations are conducted.

  • Participate in inter-departmental meetings and discussions to support and develop HSU’s goals and mission with appropriate adoption initiatives. Consult with the executive team and other departmental managers to develop innovative marketing and adoption promotion events.

  • Design and implement training for the Adoption staff to perform adoptions with barrier-free procedures, systems, and protocol.

  • Problem-solve and think creatively to provide a positive outcome for clients and the animals in our care. Diffuse conflict when necessary.

  • Understand animal behavior and common issues in order to make good adoption matches.

  • Collaborate with HSU staff to establish community partnerships that will allow for expansion of off-site adoption events, vaccination and spay/neuter clinics, and adoption-related programs.

  • Work with the Marketing/Communications and Development Departments consistently to market animals in a positive, upbeat, yet transparent manner.

  • Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance; promote a humane and caring attitude toward all animals at all times.

  • Maintain positive relationships with co-workers, managers, executive staff, community pet owners, adopters and other stakeholders.

  • Cheerfully acknowledge the presence of customers in all public areas, and interact with the public in a polite, professional, nonjudgmental manner at all times.

  • Other duties as assigned by the Executive Director or Director of Shelter Operations.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related duties required by management. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The Humane Society of Utah is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, or gender expression.

 

Submit a cover letter, resumé and completed HSU application. Applications may be downloaded and printed HERE.

A resumé does not substitute the completion of an official Humane Society of Utah application. Resumés submitted without an application will not be considered. Submit application to info@utahhumane.org, mail to Humane Society of Utah, P.O. Box 573659, Murray, Utah 84157-3659, fax to (801)590-9800, or apply in person at 4242 South 300 West in Murray. No phone calls, please. The position is open until filled.