Admissions Counselor F/T

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Position Title: Admissions Counselor

Reporting to: Admission and Placement Manager

Employment Type: Full-time, Non-Exempt

Pay: $12-14/hour DOE

Work Schedule

  • Position includes weekday, weekend and holiday hours requiring a flexible work schedule depending on needs.

  • Hours and days are subject to change based on department demands.

Under the direction of the Admission and Placement Manager in all activities and responsibilities, the Admissions Counselor’s main purpose is to serve the public in a professional, expedient, and courteous manner and to be the primary contact for all admissions clients. The Admissions Counselor is responsible for the initial intake, as well as the behavioral and medical assessment of animals surrendered or transferred to HSU.

 
 

Required Skills/Qualifications

  • High school diploma or equivalent. Some college-level classes preferred.

  • Excellent organizational skills with strong attention to detail.

  • Strong customer service skills.

  • Demonstrated ability to work in a fast-paced environment.

  • Demonstrated ability to communicate effectively, both orally and in writing, with the public, fellow employees and volunteers.

  • Proficiency in Excel, Gmail, Google Sheets/Docs, and other computer skills that include the ability to prepare reports and maintain an efficient records system.

  • Valid Utah driver’s license and insurable driving record.

  • Self-motivated and well organized, able to manage multiple projects in a fast-paced work environment.

 

Preferred Skills/Qualifications    

  • Training in social work/communications.

  • Professional experience in animal welfare/working with animals.

  • Knowledge of veterinary care/animal health.

  • Experience providing a high level of service to customers.

  • Familiar and experienced with Chameleon (shelter management database system).

 

Physical Requirements/Work Environment

  • Ability to stand, walk, stoop, kneel, crouch, climb and manipulate (lift, carry, move) up to 50 pounds.

  • Ability to work outdoors in varying temperatures and climates.

  • Ability to work with animals of varying temperament in noisy conditions.

  • Ability to work with cleaning materials.

  • Ability to use strength and agility while working with active animals.

  • Responsible for presenting a neat and professional appearance to the public at all times.

Primary Responsibilities

  • Deliver high-level customer service to the HSU ’s patrons.

  • Provide daily animal relinquishment, stray, and evaluation services.

  • Provide end-of-life care for animals at their owner’s request.

  • Interview patrons to gather information to create animal records in Chameleon database.

  • Manage emotionally difficult situations with strong communication skills.

  • Assist the Adoption staff with adoption counseling when necessary, and write specific behavior waivers for animals displaying high-risk behaviors.

  • Provide information about HSU resources and programs.

  • Prepare and reconcile statements of daily financial transactions.

  • Safely handle, restrain, and move animals.  This includes coordination and movement to address contagion concerns.

  • Perform basic behavior and health evaluations to determine the path of the animal.

  • Administer vaccinations and preventative medications.

  • Communicate with other departments to coordinate and assist with the care of shelter animals.

  • Contribute to and lead initiatives to improve processes and procedures.

  • Clean and sanitize evaluation and intake areas.

  • Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance; promote a humane and caring attitude toward all animals at all times.

  • Maintain positive relationships with co-workers, managers, executive staff, community pet owners, adopters, and other stakeholders.

  • Cheerfully acknowledge the presence of customers in all public areas, and interacting with the public in a polite, professional, nonjudgmental manner at all times.

  • Other duties as assigned by the Executive Director or Director of Shelter Operations.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related duties required by management. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

The Humane Society of Utah is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, or gender expression.

 
 

Submit a cover letter, resumé and completed HSU application. Applications may be downloaded and printed HERE.

A resumé does not substitute the completion of an official Humane Society of Utah application. Resumés submitted without an application will not be considered. Submit application to info@utahhumane.org, mail to Humane Society of Utah, P.O. Box 573659, Murray, Utah 84157-3659, fax to (801)590-9800, or apply in person at 4242 South 300 West in Murray. No phone calls, please. The position is open until filled.